Changes and CancellationsUpdated 6 months ago

Can I make changes to my order items?

Unfortunately, once your order is submitted we cannot make any changes to the items in your order.

However, we can cancel your order if it has not been fulfilled and dispatched. Once cancelled, you can place the order again with the updated changes you desire. Contact us right away to cancel your order.

What happens if my order has already shipped?

If your order has already been shipped, you will have to wait for it to arrive. Once you receive your order, you can submit a standard return or exchange request within 30 days.

Can I cancel my order?

You can cancel your order so long as your order has not been fulfilled. If your order has been fulfilled, you must wait for your order to arrive and then submit a standard return/exchange request within 30 days.

Please contact us as soon as possible to cancel your order before it is fulfilled.

EU Customer Exceptions

Please be advised that orders made via VitalyDesign.eu for European customers can be returned/exchanged within 30 days according to the Return and Refund Laws of the EU.

Final Sale items in EU orders are only eligible for a full refund within 14 days.