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Vitaly Design EU

Get help and support on your  Clocks and Colours orders, shopping, returns, exchanges, and more. We have a lifetime warranty policy and free shipping over $70 on all of our stainless steel jewelries, accessories and homewares

Vitaly Design Customer Support

How To Contact Us

When is Customer Support available?

How soon should I expect a response from Customer Support?

I have not received a Customer Support response yet.

Contacting Us

Payment Types & Methods

Changes and Cancellations

Stock Availability

Do I need to be logged into my account to checkout?

Why was my order unexpectedly cancelled?

Can I change my shipping address?

Why didn't I get an order confirmation?

What if I used the wrong shipping address on my order?

Order Placement

Credit Code Information

Gift Cards and Ordering a Gift

Gift Cards and Credit Codes

Lifetime Warranty Policy

Types of Warranty Coverage

Products Not Covered Under Warranty

How To Submit A Warranty Claim

Do you repair damaged warranty items?

How long does it take to hear back about a warranty claim?

What happens if my warranty item is unavailable for replacement?

Information About Denied Warranty Claims

Lifetime Warranty

Shipping Destinations

What are the shipping rates?

Customs, Duties & Import Fees

Can I order my items today and get them tomorrow?

Shipping

How do I track my order?

Shipping Delays

Order Tracking

Missing Deliveries

Lost or Missing Orders

Incorrect Items Received

Damaged Items Received

Delivery Issues

Ring Sizing

Bracelet and Chain Sizing

Sizing Resources

Return & Exchange Policy

Late Return/Exchange Requests

Does Vitaly Design pay return shipping fees?

How do I submit a return or exchange?

Can I return/exchange items if I change my mind?

What happens if my return gets lost on the way to the warehouse?

When will my exchange be processed?

Improper or Missing Return Contents

Policies & Conditions

Can I make an exchange during a sale?

Can I exchange for a different size/colour if what I want is out of stock?

Can I use a discount code when I make my exchange?

What if I change my mind about an exchange?

Exchanges FAQ

Return/Refund Processing Times

Can I return a Final Sale item?

Why did my item not get returned because of a customs fee?

Returns & Refunds FAQ

Returns and Exchanges

Product Materials

How do I care for my new item?

Polishing Items

Can I get my items wet?

Can I get my item engraved?

Where do you make your items?

Products - Manufacturing, Materials and Care

About the Creator Community Ambassador Program

Ambassador Program & Details

Where can I get a discount code?

Why is my discount code not working?

What happens if I can't find my discount code?

Can I use multiple discount codes at once?

Can I use a gift card and a discount code at the same time?

I have forgotten to apply my discount code, what should I do?

Expired Discount Codes

Discount Codes

How do referrals work?

How To Complete A Referral

Referral Qualifications

Affiliate Links

Missing Rewards Code

Refer A Friend Program

How to contact Vitaly Design customer support.

Information about Gift Cards and Credit Codes

Types of warranty claims, submitting a claim

Information about shipping including well as holiday ordering deadlines.

Information about making a return or exchange

Information about product manufacturing, materials and care instructions.

Refer A Friend program policies, details and FAQs.

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