We aim to respond in 2 minutes during business hours

Can't find what you need? Click here to contact us!

Return & Exchange

Shop

Vitaly Design EU

<h2 id="isPasted"><strong>How can I get in touch with Vitaly Design support?</strong></h2><p>You can reach us by email at <a href="mailto:info@vitalydesign.eu">info@vitalydesign.eu</a>.</p><p>You can reach us via the chat bubble widget at the bottom right corner of our <a href="https://www.vitalydesign.eu/" rel="noopener noreferrer" target="_blank">website</a>.</p><p><br></p>

You can reach us by email at info@vitalydesign.eu. You can reach us via the chat bubble widget at the bottom right corner of our website.

How To Contact Us

Contacting Us

When is Customer Support available?

How soon should I expect a response from Customer Support?

I have not received a Customer Support response yet.

Payment Types & Methods

Changes and Cancellations

Gift Cards and Ordering a Gift

Stock Availability

Do I need to be logged into my account to checkout?

Why was my order unexpectedly cancelled?

Can I change my shipping address?

Why didn't I get an order confirmation?

What if I used the wrong shipping address on my order?

Order Placement

Lifetime Warranty Policy

Types of Warranty Coverage

Products Not Covered Under Warranty

How To Submit A Warranty Claim

Do you repair damaged warranty items?

How long does it take to hear back about a warranty claim?

What happens if my warranty item is unavailable for replacement?

Information About Denied Warranty Claims

Lifetime Warranty

Shipping Destinations

What are the shipping rates?

Customs, Duties & Import Fees

Can I order my items today and get them tomorrow?

Shipping

How do I track my order?

Shipping Delays

Order Tracking

Missing Deliveries

Lost or Missing Orders

Incorrect Items Received

Damaged Items Received

Delivery Issues

Ring Sizing

Bracelet and Chain Sizing

Sizing Resources

Return & Exchange Policy

Late Return/Exchange Requests

Does Vitaly Design pay return shipping fees?

How do I submit a return or exchange?

Can I return/exchange items if I change my mind?

What happens if my return gets lost on the way to the warehouse?

When will my exchange be processed?

Improper or Missing Return Contents

Policies & Conditions

Can I make an exchange during a sale?

Can I exchange for a different size/colour if what I want is out of stock?

Can I use a discount code when I make my exchange?

What if I change my mind about an exchange?

Exchanges FAQ

Return/Refund Processing Times

Can I return a Final Sale item?

Why did my item not get returned because of a customs fee?

Returns & Refunds FAQ

Returns and Exchanges

Product Materials

How do I care for my new item?

Polishing Items

Can I get my items wet?

Can I get my item engraved?

Where do you make your items?

Products - Manufacturing, Materials and Care

About the Creator Community Ambassador Program

Ambassador Program & Details

Where can I get a discount code?

Why is my discount code not working?

What happens if I can't find my discount code?

Can I use multiple discount codes at once?

Can I use a gift card and a discount code at the same time?

I have forgotten to apply my discount code, what should I do?

Expired Discount Codes

Discount Codes

How do referrals work?

How To Complete A Referral

Referral Qualifications

Affiliate Links

Missing Rewards Code

Refer A Friend Program

How can I get in touch with Vitaly Design support?

How To Contact UsUpdated 3 months ago

How can I get in touch with Vitaly Design support?