Order CancellationsUpdated 3 days ago

Can I cancel my order?

You may contact us to request a cancellation of your order. However, cancellations are not always guaranteed due to the transitory nature of order fulfillment.

Order cancellation requests have a higher success rate if the request is made as soon as possible after placing the order.

Contact us right away to cancel your order.

We will attempt to cancel your order before it has been fulfilled and dispatched. Once cancelled, you can place the order again with the updated changes you desire.

Important Note: Final Sale items that have been shipped are not eligible for refunds.

EU Customer Exceptions

Please be advised that orders made via VitalyDesign.eu for European customers can be returned/exchanged within 30 days according to the Return and Refund Laws of the EU.

Final Sale items in EU orders are only eligible for a full refund within 14 days.

What happens if your order has already shipped?

If your order has already been shipped, you will have to wait for it to arrive and treat your order as a normal return/exchange request. Once you receive your order, you can submit a standard return or exchange request by using our online portal.

Please visit our help center section for more information about our return/exchange policies and procedures.