If you have placed your order but it hasn't shipped yet, that means our team is still working on putting your order together for handoff to the delivery carriers. You will receive an email update and confirmation once your order is shipped. Your orde

<h2 id="isPasted">How do I track my order?</h2>If you have placed your order but it hasn&apos;t shipped yet, that means our team is still working on putting your order together for handoff to the delivery carriers.You will receive an email update and confirmation once your order is shipped.Your order confirmation page will also update as your order makes progress.If you need any assistance with order tracking, please <a href="https://www.vitalydesign.eu/pages/contact-us" rel="noopener noreferrer" target="_blank">contact us</a> and a member of our support team will investigate your concerns.

How do I track my order?

Shipping delays are unexpected, but they do happen. Your package may experience a delay for any number of reasons that are outside of our control. These delays typically clear within 1-2 days, however, that is not a guaranteed timeframe. If you think

<h2 id="isPasted">Why is my package delayed?</h2>Shipping delays are unexpected, but they do happen.<span style="font-family: sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">Your package may experience a delay for any number of reasons that are outside of our control. These delays typically clear within 1-2 days, however, that is not a guaranteed timeframe. If you think your package is lost, please&#xA0;<a href="http://Why is my package delayed?" rel="noopener noreferrer" target="_blank"><span style="font-family: sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">contact us</a><span style="font-family: sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">&#xA0;as soon as possible.We can verify with the courier to determine if the delay is abnormal. Unless the shipping delay is an abnormal circumstance, we cannot reship your order to you. We are very sorry for any inconvenience or frustration that a delay may cause.<strong style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-weight: 700; color: rgb(65, 65, 65); font-family: sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><span style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-family: sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important;">Please note that a package will be delayed if you have not paid outstanding customs or duties charges. Not doing so will delay your order if not completed.<span style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-family: sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important;">Important Note:<strong style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-weight: 700; color: rgb(65, 65, 65); font-family: sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><span style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-family: sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important;">&#xA0;It is the customer&apos;s responsibility to pay customs and duties fees. If your package is returned due to refusal of customs fees you may not be eligible for a refund or reshipment.&#xA0;

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