Incorrect Items ReceivedUpdated 6 months ago

Incorrect Items Received

In very rare cases mistakes can happen during the fulfillment process that result in incorrect items being sent. In such cases, we greatly apologize for any inconvenience this may cause.

Please contact us right away. Our support team will make sure you receive the correct product(s).

Alternatively, you can also use our online portal to send back incorrect orders if you prefer a self-service option.

For order numbers beginning with VUS, use the return portal HERE.

For order numbers beginning with VEU, use the return portal HERE.