Lifetime Warranty Policy
About our warranty
All articles
Lifetime Warranty
Types of warranty claims, submitting a claim
Types of Warranty Coverage
Warranty FAQ
Products Not Covered Under Warranty
Products Not Covered Under WarrantySample sale items and clothing are not covered under the warranty policy.
How To Submit A Warranty Claim
Warranty claims for Vitaly Design products may be submitted via our online portal. To begin submitting your warranty claim, you will need your original order number as well as the postal code or email address assigned to the order. For orders beginni
Do you repair damaged warranty items?
We do not offer a repair service under our warranty policy. Our warranty policy provides customers with replacement models or gift cards for the original purchase value in the case that a replacement model is unavailable for any reason.
How long does it take to hear back about a warranty claim?
Warranty claim decisions may take up to 2-4 business days to complete depending on the complexity of your case, subject to support volumes and available agents. Please note that the assessment of your warranty claim may be delayed if your claim was s
What happens if my warranty item is unavailable for replacement?
If your warranty replacement item is out of stock or has been discontinued, you will be provided with a store credit for the amount originally paid at the time of purchase. We do not accept rainchecks based on product stock. Therefore, if you choose
Information About Denied Warranty Claims
There are a number of reasons why your warranty claim may have been denied. We cannot complete or approve a warranty claim without all of the required submission criteria. Your warranty claim verdict may be postponed until we receive all of the neces